Appliance Repair
While you're busy, DERTON is already talking to your new customer.
It asks the right questions, gathers the important details, and gives you a clear picture of the job before you step in.
Try DERTON with your next request
Before you call
“My fridge isn’t cooling” doesn’t tell a tech enough to plan a call — or a visit.
DERTON gets a clearer account of the symptoms while the customer is already describing what the appliance does.
How it works
Keep the new customer engaged while you finish the job in front of you.
- 01Open a request
Start one request for one new customer.
- 02Send the link
Share it by text, email, or the channel you use.
- 03Customer gets attention
DERTON begins a useful conversation straight away.
- 04Customer adds the picture
They answer questions and can send notes, photos, and video.
- 05Step into a prepared request
Join with the important details already together.
The customer is already describing the situation and adding what matters instead of waiting on a cold first message. Send a separate request link by text, WhatsApp, email, or any channel you already use; it opens without an account or app.
Once the customer is already engaged in solving their problem, why start over with another specialist?
The customer wrote:
“My fridge isn’t cooling.”
By the time you step in:
Freezer is cooling weakly · compressor is running · no display error · video with sound available · started last night · still need the exact appliance details.
What you get
A clearer starting point for the work.
- What the customer needsThe issue or job as they described it.
- Key details collectedThe practical information gathered before you respond.
- What is still unknownThe remaining questions that could affect the job.
Get started